Hosting terms and conditions

Website Content
Riverland Web & Email Services (hereafter RWE) does not allow our servers to be used to host adult oriented sites including pornography, sex-related merchandising, and hate sites. This includes sites that may infer sexual content, or links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited.

RWE reserves the right to remove web content without prior notification upon receiving a Takedown Notice from the Australian Broadcasting Authority. RWE will attempt to notify the contact listed on record after this occurred.

Server Resources
Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, disk space and network bandwidth) will be given an option of either paying extra (which depends on the resource needed) or reducing the resource used to an acceptable level. RWE shall be the sole arbiter of what is considered to be a high server usage level.

UCE (Unsolicited Commerce Email) – SPAM
Spamming, or the sending of mass unsolicited email, from or through a RWE server or using an email address that is maintained on a RWE machine is STRICTLY prohibited. RWE will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP or IPP, but channelling activities through a RWE server as a maildrop for responses, you are still in violation. Violators will face an immediate suspension of their account, with no eligibility for refund of any fees paid.

Sending spam is illegal in Australia, and RWE has zero tolerance for it. Any customer considering a mail-out campain is strongly advised to talk to us before starting their campaign. We’re happy to advise on ethical, legal email campaigns.

System Security
Customers may not use the RWE network to attempt in any way to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing any data not intended for the customer, logging into any server or account the customer is not expressly authorized to access, password cracking, probing of other networks, or violation of any other organization’s security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. RWE will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.

Domain name registrations and renewals
Domain name purchases are non-refundable. Please choose carefully.

It is the registrant’s responsibility to comply with all rules and conditions relating to a domain registration. This includes keeping the registrant contact details up-to-date. RWE will make all reasonable efforts to contact registrants of expiring domains: however RWE is not liable if a domain expires without the registrant’s knowledge.

RWE will perform scheduled maintenance to servers from time to time. Wherever possible we will attempt to perform all scheduled maintenance at times which will minimise disruption to customers, and notify customers in advance through our “RWE News” page.

Unscheduled maintenance may need to be performed. If unscheduled maintenance requires the Hosting Service to be off-line for more than 2 hours, we will post details of the outage/event to our “RWE News” page after the maintenance has been completed.

Archiving of Data
We will attempt to archive your data onto backup mechanisms on a regular basis for the purposes of disaster recovery. In the event of equipment failure or data corruption, we will restore from the last known good archive. If our archives are corrupted or unusable you should be prepared to upload your website and data if required.

Accounts will be issued via email when the hosting has been set up, tested and working. Hosting charges are payable for one year in advance, and are not refundable.

Default Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Customer in default maintains any information or files on its web space, RWE may, at its discretion, remove all such material from its Web space. Removal of such material does not relieve the Customer of its obligation to pay any outstanding charges owing by the Customer. Customers with accounts in default agree to pay RWE’s reasonable expenses, including solicitor fees and costs for collection by third-party agencies, incurred in enforcing these Terms and Conditions.

The customer is required to inform RWE in writing giving signed 30 days notice, by way of fax or normal postal mail or by hand delivery, to terminate a service. Email or verbal notice is not acceptable as we require a real signature. Until this is done, the customer understands they are still incurring monthly or any other contractual charges and fees even if a service is suspended.

Defects and Faults
RWE will do its best to provide highly reliable services. However it does not guarantee they will be continuous or fault free. RWE and its employees, servants, contractors or agents are not responsible for any losses or costs, liabilities, claims or proceedings whatsoever (including loss of profits or business loss and whether as a result of negligence or otherwise) which you or any other person may suffer as a result of a defect, fault or temporary failure to provide any server or service.

Changing these Terms
RWE may change these Web Hosting Terms and Conditions by changing or removing existing terms or by adding new ones. You will be able to refer to the most recent copy of these Web Hosting Terms and Conditions by accessing the RWE website.